Possibly most likely scammed Paypal sided with seller and I never received my item.

kris0423
Contributor
Contributor

So I made a purchase on Depop from a seller they provided a tracking on Depop and next day they add a different tracking number in paypal and the status on that was shipped and that it had arrived, I never received anything I was home the whole day. I later saw the seller had multiple feedback as a scammer and people not receiving their items. I reported a problem I did what Paypal asked and they sided with the seller and I provided evidence of the two tracking numbers the sellers feedback and now i'm stuck don't know what to do and asking if anyone could help so I can get my money and if my bank can dispute the paypal transaction? Thanks for anyone who is reading and helps. 

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kernowlass
Esteemed Advisor
Esteemed Advisor

@kris0423 


APPEAL

To submit an appeal on the dispute that was closed, PayPal asks that you obtain a detailed report from the shipper/courier (on their letterhead or some other form of official stationary) that includes the address the seller gave them for the shipment. Or one that includes a statement mentioning your address and saying the item was delivered to a different address.
Check tracking in below link to see where it went.
https://www.17track.net/en

When you have that, contact PayPal via phone (log on to your account and click Contact at the bottom of the page, however that may not be an option at the moment due to covid), or via Facebook (send a Private Message to PayPal) or via Twitter (send a Direct Message to @AskPayPal) and say you want to appeal the denial of the dispute based on the shipper saying the item was delivered to a different address. Once it's submitted (you will be provided with directions on how to do that), the dispute will be reviewed further and a determination will be made.

You also have the option to contact your card issuer if you funded your paypal payment that way and see if they will do a chargeback for you.


Advice is voluntary.
Kudos / Solution appreciated.
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