You are NOT covered if it is rerouted, and you demonstrably did not request a reroute.
We made an ebay sale to a buyer who's ebay account was hacked. Ebay has sent us written proof that the account was "taken over."
We shipped to the verified account.
From the hacked ebay account the buyer had enough information, AND their own fedex account, to initiate a reroute.
They then charged the purchase back as unauthorized. Paypal would not cover us because the item was not delivered to the correct address (of course it wasn't). We have proof of shipment to the verified address.
Although we did everything that we are required to do for Paypal's seller protection we are not "protected" from fraud originating from this demonstrably fraudulent purchase through a hacked eBay account.
Ebay will not absorb the loss for providing purchases from fraudsters. Paypal will not cover it because they cannot prove that it was delivered to the authorized address. Fedex can at its own discretion choose to reroute if the recipient calls and has enough correct personal information and a valid fedex account, to PAY FOR the reroute themselves.
Be warned. You are not protected.
