Please help my friend

LEAH28
Contributor
Contributor

My friend cannot access his account because the support requires a copy of his passport or driving license. My friend (Sammy) only has a national ID card copy. Now Paypal has limited the account.

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4 REPLIES 4

kernowlass
Esteemed Advisor
Esteemed Advisor

@LEAH28 

 

You need to contact customer services to resolve any limitation or account issues.
Click help / contact bottom left of Paypal pages for options available for your country.




Advice is voluntary.
Kudos / Solution appreciated.
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LEAH28
Contributor
Contributor

The provided number is not going through in Kenya. 

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sharpiemarker
Esteemed Advisor
Esteemed Advisor

@LEAH28 

 

Sorry, your friend needs to provide the document PayPal is requesting to resolve account limitation.


Kudos & Solved are greatly appreciated. 🙂
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LEAH28
Contributor
Contributor

But he has a valid national ID. Why the driving license? That does not make sense!

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