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Peter Co., geneticaly

Member

Re: Peter Co., geneticaly

Peter Co / Tomshop refuses to refund or send the garment bag/DUFFEL as ordered. PayPal is forcing me to return the thing they sent in error which will be an additional cost, so I will lose money no matter what I do.
Member

Re: Peter Co., geneticaly

To my surprise, I hit a great PayPal agent Christy that resolved the issue in moments, after weeks of emails & phone calls. Wonderful.
New Community Member

Re: Peter Co., geneticaly

I too ordered that stupid duffel bag and got a garment bag. Who did you talk to? This company is a sham
Contributor

Re: Peter Co., geneticaly

After more than a couple months of haggling with this company, I finally received a refund of $24

Contributor

Re: Peter Co., geneticaly

UPDATE:  After haggling back and forth with company, I was finally refunded $24 for the hair straightener I never received.  

New Community Member

Re: Peter Co., geneticaly

I too ordered the flat iron and have yet to receive it.  I have emailed them with no response!!!

Volunteer Advisor

Re: Peter Co., geneticaly

@abachman

@bnays

@Mommyo

@cupcake56

 


How do I open a dispute with a seller when a purchase goes wrong?

You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website

By opening a dispute, you can communicate directly with your seller to work out a problem transaction.

If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. We'll review the claim and decide on reimbursement.

These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.

To open a dispute:
1.Log in to your PayPal account.
2.Near the bottom of the page, under 'More about your account', click Resolve a problem in our Resolution Centre.
3.Click Dispute a Transaction.
4.Select the button beside the transaction you want to dispute, then click Continue.
5.Select ‘Item dispute’, click Continue and follow the on-screen instructions.

Note:
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute

https://www.paypal.com/webapps/mpp/first-dispute

DO NOT CLOSE THE DISPUTE UNTIL YOU HAVE A CLEARED REFUND OR YOUR ITEM WHATEVER THE SELLER SAYS. ALSO DON'T FORGET TO ESCALATE THE DISPUTE TO A CLAIM WITHIN 20 DAYS IF THE SELLER DOES NOT REFUND.

If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will do a chargeback for you.


Advice is voluntarily given.
Kudos / Solution appreciated if I helped you.
New Community Member

Re: Peter Co., geneticaly

I too have ordered something from this company. I ordered it 12/9/18... and have yet too receive my item (flat iron) More importantly is that this guy, will NOT respond to any of my MANY messages to him that I have sent him! To say I am furious, is an understatement!!!
New Community Member

Re: Peter Co., geneticaly

Well... I recieved the flat iron. It looks NOTHING like the one advertised and it doesn't heat up. They offered me a 75% refund that I have not seen yet. And gave me some sob story about how they have a family to take care of. We ALL got ripped off on a serious piece of JUNK. Oh! And they TOLD me to give them a 5 star rating. Yeah.. no. If anyone could tell me how to get a refund on this, please let me know. I'm so mad.
Member

Re: Peter Co., geneticaly

I just had $44.99 charged for the hair dryer/styler and no word on shipping. I am not feeling good about this company which is advertising all over Facebook!!! I’d like money back and asked for a cancellation pretty much a day after ordering and no reply what so ever. I could certainly use the money on something of value after reading these nightmare stories!