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Peter Co., geneticaly

New Community Member

Re: Peter Co., geneticaly

I would like the email address you have to contact the company. Thank you so much!

Member

Re: Peter Co., geneticaly

I cannot send email addresses through this forum

New Community Member

Peter Co., geneticaly

This person is a crook and the company I purchased from "TomShop" is a scam. I ordered a duffel bag and they sent me something completely unrelated. I've been asking for a refund and they are asking for me to ship the item back to China. The price of shipping alone is 3 times the price of the product. This is fraud. Beware ordering from this person. 

Member

Re: Peter Co., geneticaly

Me too! I ordered the garment bag that turns into a duffle bag and they sent me a half size garment bag. Not what I ordered at all..I have tried emailing but they do not respond. Were you able to resolve?
Member

Re: Peter Co., geneticaly

I filed a dispute with Paypal.
Member

Re: Peter Co., geneticaly

Finally received refund of $24 from company

Tags (1)
Member

Re: Peter Co., geneticaly

After more than a couple months of haggling with this company, I finally received a refund of $24

Member

Re: Peter Co., geneticaly

UPDATE:  After haggling back and forth with company, I was finally refunded $24 for the hair straightener I never received.  

New Community Member

Re: Peter Co., geneticaly

I too ordered the flat iron and have yet to receive it.  I have emailed them with no response!!!

Volunteer Advisor

Re: Peter Co., geneticaly

@abachman

@bnays

@Mommyo

@cupcake56

 


How do I open a dispute with a seller when a purchase goes wrong?

You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website

By opening a dispute, you can communicate directly with your seller to work out a problem transaction.

If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. We'll review the claim and decide on reimbursement.

These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.

To open a dispute:
1.Log in to your PayPal account.
2.Near the bottom of the page, under 'More about your account', click Resolve a problem in our Resolution Centre.
3.Click Dispute a Transaction.
4.Select the button beside the transaction you want to dispute, then click Continue.
5.Select ‘Item dispute’, click Continue and follow the on-screen instructions.

Note:
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute

https://www.paypal.com/webapps/mpp/first-dispute

DO NOT CLOSE THE DISPUTE UNTIL YOU HAVE A CLEARED REFUND OR YOUR ITEM WHATEVER THE SELLER SAYS. ALSO DON'T FORGET TO ESCALATE THE DISPUTE TO A CLAIM WITHIN 20 DAYS IF THE SELLER DOES NOT REFUND.

If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will do a chargeback for you.


Advice is voluntarily given.
Kudos / Solution appreciated if I helped you.