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Peter Co., geneticaly

Contributor

Re: Peter Co., geneticaly

I received a refund of $24 from Peter Co today (02/15/19)  I have email address of my contact if anyone needs it.

New Community Member

Re: Peter Co., geneticaly

I would like the email address you have to contact the company. Thank you so much!

Contributor

Re: Peter Co., geneticaly

I cannot send email addresses through this forum

New Community Member

Peter Co., geneticaly

This person is a crook and the company I purchased from "TomShop" is a scam. I ordered a duffel bag and they sent me something completely unrelated. I've been asking for a refund and they are asking for me to ship the item back to China. The price of shipping alone is 3 times the price of the product. This is fraud. Beware ordering from this person. 

Member

Re: Peter Co., geneticaly

Me too! I ordered the garment bag that turns into a duffle bag and they sent me a half size garment bag. Not what I ordered at all..I have tried emailing but they do not respond. Were you able to resolve?
Member

Re: Peter Co., geneticaly

I filed a dispute with Paypal.
Contributor

Re: Peter Co., geneticaly

Technically/legally, you don't have to return an item you did not order.  Their mistake.  Unfortunately, this forum does not allow me to post the email address of the person who responded to my issue.  Try Googling the company name(s) that are on the mailing label.  That's what I did.

Member

Re: Peter Co., geneticaly

I would like a contact email. No luck with any communication and no product. Every time I see their add on Facebook it makes me so mad. How many people are they ripping off?
Volunteer Advisor

Re: Peter Co., geneticaly

@Noellesm68 

 

How do I open a dispute with a seller when a purchase goes wrong?

You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website

By opening a dispute, you can communicate directly with your seller to work out a problem transaction.

If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. We'll review the claim and decide on reimbursement.

These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.

To open a dispute:
1.Log in to your PayPal account.
2.Near the bottom of the page, under 'More about your account', click Resolve a problem in our Resolution Centre.
3.Click Dispute a Transaction.
4.Select the button beside the transaction you want to dispute, then click Continue.
5.Select ‘Item dispute’, click Continue and follow the on-screen instructions.

Note:
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute

https://www.paypal.com/webapps/mpp/first-dispute

DO NOT CLOSE THE DISPUTE UNTIL YOU HAVE A CLEARED REFUND OR YOUR ITEM WHATEVER THE SELLER SAYS. ALSO DON'T FORGET TO ESCALATE THE DISPUTE TO A CLAIM WITHIN 20 DAYS IF THE SELLER DOES NOT REFUND.

If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will do a chargeback for you.

 

 

 


Advice is voluntarily given.
Kudos / Solution appreciated if I helped you.
Contributor

Re: Peter Co., geneticaly

Finally received refund of $24 from company

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