Personal wire transfer treated as Buyer/Seller Transaction put "On Hold"

ather01
Contributor
Contributor

Hi Paypal Community,

My brother was trying to send me some money thru Paypal in 2 payments and one transfer ($5k) was put on hold for some reason. Paypal thinks its a transaction and is asking to submit a transaction document, a picture of ID card and some other stuff. I've been trying to just issue a refund and use another service but now the transfer is stuck in Paypal's resolution process. Tried calling support for a few days but never able to get thru to them. I sent a message to Paypal and got a list of standard steps to refund the transaction but there is no link to do the refund due to the hold status. Anyone have any suggestions on how I can just refund the whole transfer or correct it? 

Thanks in advance

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