Hi, we sent out an eBay item last week via Royal Mail signed for. According to Royal Mail's track and trace the item was delivered on 8/8 @ 10.47am and the customer's name was taken but they are now claiming they did not receive it and want a full refund and she's threatening to open a case with PayPal. I have proof of postage and delivery but just wondered if this would stop her trying to get a full refund as I think she's actually lying. Any help much appreciated.
