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Hi I have 98,000 + in my PayPal account funds from a PPP loan through the government program. I called head before the ACH direct deposit was made to verify if my account was cleared to accept a large one time deposit and was told by customer service that it was and they will be expecting it. From the time of deposit I was unable to transfer or withdraw funds out of my account with the exception of a few cash card purchases. My account has been limited three times now with the last being a permanent limitation. The total amount of all transactions on this account is 5000 or less in total. Paypals stand is that they no longer want to do business with me that's fine. However they claim I'm a high risk and there for will hold on to my funds for 180days. I am not a seller or use PayPal to process any payments, I don't have any disputes on my account and have uploaded all documents PayPal has asked. To withhold my entire account while there arecless then 5000 total transactions is unjust and causing financial hardship. Is there anything this fourm members can advise to do would be greatly appreciated. Thanks
Very poor, personally try appealing as you can show where the money came from and your entitlement to it and failing that i would get legal advice?
Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages...
1. Paypal phones are slowly re-opening and increasing in numbers (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.