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Got a permanent ban / limitation and account blocked or terminated without any good reasons..
I've had an account for YEARS, in good standing,etc. Never had a problem.
I've sent quite a bit of money back in late 2017 to a few people for a project.
They sent me that thorough identity confirmation process to keep going.
Submitted all documents, all were accepted, except the proof of identity was rejected multiple times.
The document they ask doesn't exist with the date of birth on it, in Quebec, Canada.
And I believe some other people around the world have been having trouble with this process as well.
After trying to contact them by e-mail, without any responses, I called.
They said that my account was terminated.
I asked to get access to my money in the account and I got it transfered to my bank not long after, no problem there.
I also asked what I need to do to keep using PayPal.
"I have to create a new account?" The girl on the phone said yes.
I did, now this account not long after sending and receiving some money, got permanently limited.
I cannot use PayPal anymore, ever, for the rest of my life.
I called twice so far.. no specific reason given, other than "business decision".
People on the phone being rude. Unheplful.
I feel like I'm being treated as a criminal or a scammer?
PayPal is just a great service and useful. And I need it to receive money for business and personal matters.
What have you become?
All this process was caused ENTERILY by PayPal itself, revoking access to some people, almost at random, to their services.
I'm pretty sure I'm not the only one here.
I don't know if anyone got out of this mess and had success getting access to their service again.
Please. Help.
Solved! Go to Solution.
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I am facing the exact same problem. Every time I call they put me on hold for over 2 hours and no return of calls nor resolution.
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After waiting for 180 days, I finally could withdraw the funds. But I still cannot make any transactions, receive any funds, even I cannot close my account. So, now I have a useless paypal account, and some information like a bank account, email address, etc. still kept by paypal. So from now nothing else I can do, I have to start using another platform and spread the words "do not use paypal" to my clients, my friends, my family, and other peoples.
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Similar things happened to me. I was only sixteen when I signed up for PayPal (I had to buy games on steam and purchase Spotify Premium via PayPal) and they restricted the account after that - permanently. They told me I could register a new one after turning eighteen - is it necessary? ! My main gmail email is still in there so that I can't sign up for PayPal with it and have to sign up for an additional protonmail email.
Fortunately, I unbind my bank card in time before the "temporary restriction" to "you can no longer use PayPal", otherwise I will be cornered.
This is stupid, PayPal should learn from Twitter, where you just have to prove you meet the requirements after reaching the age!
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Same here, video game collector, selling some extras on ebay. Nothing but positive reviews in the last 6 months, asked for id and details, sent them all to paypal, after 2 weeks blocked my account and 1500 pounds!
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Same thing happened to me. I have a personal paypal which I've had for YEARS and pay a few subscriptions like Netflix or some shopping with. Within 2 months both accounts are limited. I had like $30 in it that I can't use now for 180 days. I submitted my photo id and it got rejected because "high risk" wtf does that even mean?
My husband had his account for years too, sold a few gaming items on Ebay, transactions went smoothly, happy customers with positive feedback and boom limited paypal and now they're holding $700 of his earnings from ebay for 180 days... 6 months ffs. This happened recently. We don't exchange money from our paypals so it's nothing related and makes absolutely no sense.
We think it's because paypal is failing, so since they can limit people's accounts w/o question, they're making interest on the money in them. Who knows. It's complete bs though.
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