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Thank you so much for letting us know about this, and I'm sorry to hear that you had this experience with this company. Please feel free to ask us to step in by following the guidance here: https://bit.ly/37z36TQ. If you're asked to return the item that you received, we can assist with up to $30 of the return shipping though the program here: www.paypal.com/returnshipping. Just please make sure to insert the address as indicated, even if it seems to be in an odd format, as this will help to keep your buyer protection.
I hope that this helps!
@PayPal_AngelaK Returnshipping page doesn't work. This seller is a scammer, there are many posts on your forum about it (I also filed a claim and waiting for response). Good to hear about assisting with return, although shippings from EU cost more than packages, which is probably something this scammer knows.