Pending refund

jaisonjoseph
Contributor
Contributor
I done a payment in desertcart with paypal, but immediately I also cancelled the order. The payment was taken from my paypal account but not refunded yet. In the activity tab I can see that the amount is under pending. That amount is not reflected in account balance. When will I get reflected in my account balance?
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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@jaisonjoseph 

 

When you pay a company (rather than an ebay seller or individual), then it is often pending until that company processes your order and captures the pending payment.

If they don't process that order and capture the pending payment then the pending status times out at 30 days post-payment.


Advice is voluntary.
Kudos / Solution appreciated.
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