Pending payment

[Gbals]

I tried to purchase a product urgently and I sent $500 to the seller and it says cash will be available for seller to withdraw by Jan 17,2021. That’s over a month and for this reason my seller who was suppose to ship over night can’t ship. I tried to cancel but can’t find an option to. Seller said payment is pending at his end and I’m in the best position to cancel but I can’t find an option to cancel. I tried to make seller cancel payment and he said it’s not possible from his end. Now I’m left stranded without a product I urgently needed. I have tried to call PayPal several times but can’t get a hold on anyone. What do i do?

[kernowlass]

@Gbals 

If its marked as completed in your Paypal account then you have paid. The fact its pending on the SELLERS end is between them and paypal as they are new sellers.
Funds are held for 21 days BUT released more quickly if they provide a tracking number (delivery + 1 day).

Even if the funds were withdrawn to their bank account they would still have to refund if they lost a dispute. The hold is to protect PAYPAL from new sellers that don't refund so Paypal has to and then has the hassle of getting reimbursed from the seller.
Tell them that if they refuse to send then you would have to file a dispute for 'non receipt of item' and that would impact on their paypal account as they are such new sellers and the time the 'new seller hold' lasts would be extended OR they may not be allowed to sell at all.

Send them this link.
https://www.paypal.com/uk/smarthelp/article/why-are-my-payments-for-non-ebay-sales-pending-and-how-c...
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