Pending payment
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Account Limitations
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Hello @TheMonetGroup,
Welcome to PayPal's Community Forum! It sounds like there may be a couple things getting in the way of receiving these funds. With the pending payment status, that sounds like that might be a payment hold. You can read about those and how they can be released here: Why is my payment on hold or unavailable?
In regard to the limitation you mentioned, as long as you submit the requested documentation and information in the time-frame requested, that limitation should not have an issue being lifted. If you run into issues there, I recommend reaching out to our Customer Support via Facebook or Twitter. They're great at helping with those document submissions.
Good luck!
- Jon K
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