Pending payment won't pay to retailer

[Cyjw123]

I made an online purchase using PayPal. The delivery hasn't turned up and so I contacted them. They said the payment is pending. So I checked and it is pending. How do I make it pay? It's been over a week. There are funds in the attached bank account.

[kernowlass]

@Cyjw123

Is there a clearance date only it sounds like you sent an echeque.

[Cyjw123]

Hi. No it's direct from my bank account. The money has been taken from my bank and now it's just hanging between me and the sellee. I'm wondering if it's being checked for fraud

[ozstar]

I have this same problem. A shopper has paid but it shows as pending in my account and I cant get the money released.

How do I get it released ?

Customer said Paypal told her all I have to do is accept the payment but I cant see where to do this

Thanks

oz

[kernowlass]

@ozstar

Has it been sent in a currency you accept or another one?

[Cyjw123]

It's all in pounds. The seller sent me a screen shot and it says "paypal pro is still processing this payment. To make sure you you get paid wait for The payment to be successful before fulfilling the order". Rather frustrating as Paypal took my money 5 days ago

[kernowlass]

@Cyjw123

My above reply was directed at @ozstar who has also posted on this thread confusing things.

However if yours was funded from your bank account AND  showing as pending on your account and the sellers account then its an echeque and should show on the sellers account the clearance date.

[ozstar]

HI,

Thanks for the reply.

It is in AUD currency as all our sales are.

The customer is also in Australia and is very new to PP she says.

This is what our admin Summary says..

Authorisation
6 November 2018 at 11:08:42 AM AEDT
Transaction ID: ################
Payment status: Pending
 
Payment type: Authorisation
 
Authorisation expiry date: 5 December 2018
Authorisation amount
$20.00 AUD
We don't have a mailing address on file

The sender of this payment has not verified their PayPal account and is located outside of the US.

What does she have to do and where does she do it to make it okay.

Thanks

oz

[ozstar]

HI any help here please?