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I recently bought an item of clothing from Depop and the 7 day waiting period for disputes has passed, and the seller has still not sent the item. They claim the payment is still pending so cannot issue a refund yet but I checked on the virtual agent and it says the payment has been processed successfully. Is it likely that I would just have to wait a bit longer for them to recieve the money to be able to get a refund?
Welcome to the Community and thank you for your post!
Sorry to hear you are experiencing issues with a refund. If the payment has been completed, the seller should be able to send you a refund. In general, a refund can be pending for 2 reasons, either your bank account funded your original payment, in this case, the refund will go through once PayPal will receive the money (usually up to 10 business days); or the seller issues a reimbursement through an eCheque. eCheques differ from Instant Bank Transfers, as they are not instant payments. With eCheques refunds, the transaction status will remain pending until the recipient receives the money.
Hope this helps,