Paypal wont let me have my money it put on hold because of restrictions

Mexia1
New Community Member

I've had my paypal account for ages now, I wasn't under aware that under 18's couldn't use Paypal as well as the fact that I have been using it to make transactions for a while now (about a year) and they haven't bothered me
All of a sudden, I find that my account has been restricted, so I email them asking if theres anyway I can refund someones purchase as Paypal put the money on hold and wouldn't let me take it out.

What I got was "go talk to the person who sent you the money" which isn't helpful to me at all due to the fact that was the first thing I did. He tried a claim as well and got the same thing.

Now that I've finally gotten the money, I can't transfer, spend or send it because of the same restrictions I've emailed about so many times. 

I've tried linking 3 separate bank accounts (that have nothing to do with Paypal) and it gives me the message of "this bank account is being used for another Paypal account" which none of them are.

I just want my money out so I can close the account so Paypal stops sending me tons of emails saying they're going to close the account If I don't fix it, but with them just telling me "fix it yourself" I can't do anything.

Does anyone know what to do or how to help? I really need this money.

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2 REPLIES 2

kernowlass
Esteemed Advisor
Esteemed Advisor

@Mexia1 

 

Paypal does not allow account holders under the age of 18.


PayPal asks for a birth date when you register so whilst you can make a PayPal account with false information the account will need to be verified to accept funds into your balance or lift any limits.

As you would be unable to verify your account it would be permanently locked for further use.
Minors can’t enter legal contracts so you may not have any recourse to get your money back until you were 18, unless customer services allow you to transfer the funds to a parents account, not guaranteed however.

You would never be able to use that illegally opened underage account again but once 18 Paypal may allow you to do a withdrawal of funds from that account.

OR they may allow you to open a new account and transfer the funds across for you. The latter option is not guaranteed as you have already broken their rules once but you should get one of those options.



Advice is voluntary.
Kudos / Solution appreciated.
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Tarter262
New Community Member
I want my money out of my paypal account but they say my account has been restricted
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