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Hi i have a paypal transaction where the seller put the wrong item on the invoice, i tried to cancel the transaction but paypal closed the case.
i thought when the item arrived i will send it back and get it exchanged for the correct item.
but i found out that the item was never shipped and the tracking number provided was a fake tracking number.
i tried to open a case in the resolution centre but it wont let me because paypal state that the old case was closed and you cannot open a new one.
i think its unfair as i have provided all the information to the tracking number and contacted the seller without any reply.
do i have to tell my bank that paypal willfully aided a fraudulent transaction and get them to claw my money back.
If the seller put the wrong item on the invoice then why did you pay that invoice?