Paypal wont allow me to open a dispute for item not arrived

[anwar_b_uk]

Hi i have a paypal transaction where the seller put the wrong item on the invoice, i tried to cancel the transaction but paypal closed the case.

i thought when the item arrived i will send it back and get it exchanged for the correct item.

but i found out that the item was never shipped and the tracking number provided was a fake tracking number.

i tried to open a case in the resolution centre but it wont let me because paypal state that the old case was closed and you cannot open a new one.

i think its unfair as i have provided all the information to the tracking number and contacted the seller without any reply.

do i have to tell my bank that paypal willfully aided a fraudulent transaction and get them to claw my money back.

[kernowlass]

@anwar_b_uk 

If the seller put the wrong item on the invoice then why did you pay that invoice?

[anwar_b_uk]

On the payment process I selected the correct item, but when I was sent the invoice via email it had the wrong item. And the payment was already taken at checkout