Paypal still holding money from cancelled order

RG33
New Community Member

Hello,

Last month I made, and later cancelled, an order that was made through paypal.  The payee has received no money from paypal ( They have emailed me several times asking me to release the money from paypal and the order is now cancelled). Obviously, I have not received any goods.  Clearly paypal took the money from my bank account and have not returned it.  I have tried to contact paypal, but due to paypal closing the initial dispute I cannot contact them at all using the resolution system. 

Any advice on how to get paypal to return the money, or reopen the dispute resolution system?

Thanks,

Richard

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