Paypal shows refund, but refund hasn't shown up on bank statements

bardnon
Contributor
Contributor

I've tried calling the help line but the system said that this was something that couldn't be resolved over the phone, so I decided to ask a quesiton here.

 

I made a purchase late July with an old address on my account. The seller refunded my money, asked me to change my address, and then I repaid him after changing my address. Since then, I've received the product but I've yet to see any record of the return on my statements. I just called my bank (G1) and they have confirmed that they do not have any record of this return, indicating a problem on Paypal's end. 

I've waited over a month now to get my money back and haven't seen it yet, so I would like to get this money back as soon as possible!

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