Hi paypal support I am offering web design and development/SEO services at my websites and selling my service using paypal as payment method on my website
Now I have refund policy page on my website which clearly stats that there is no refund available 3 days after signup a project
Refund policy at our website
Now it also says paypal invoices are only sent upon successful completion and upon approval of customer/buyer
Now a buyer of mine opened a dispute about for 4 project which were done for him
1. 174 Days ago
2. 100 days ago
3. 90 days ago
4. 30 days ago respectively
I have submitted all screen shoots and proof of document describing that I never stopped communicating with buyer and payment was always made after complete work .
On the other hand buyer providing a flase complain that I did not communicate so my question is as on paypal seller protection page it say
Whapaypal Seller Protection cover?
- Tangible goods (clothes, toys, electronics, car parts etc.)
- NEW! Services (yoga classes, website design etc.)
- NEW! Tickets (concerts, shows, sport events etc.)
- NEW! Travel (trip reservations, flight or hotel booking etc.)
- web development and seo is in same cateogry
Specially when he is saying in dispute claim which eh filed after 174 days of service delivery that I stopped communicating with him how come can he say that when he kept paying my done work invoice months after work was completed .?so how come a customer can file a dispute against such claims even though I got one dispute in my favour he opened a claim again he just want to force me working for him on future project doing that what does paypal community gurus suggest in this case?
