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Paypal says I can get a refund but pay shipping back to China. Cost is 24.50 on a 36.00 item.

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Paypal says I can get a refund but pay shipping back to China. Cost is 24.50 on a 36.00 item.

I opened a dispute  with Paypal, because I had ordered pathlights  from a Chinese seller for 36.00 for 4 and the seller sent me 4 light bulbs. After investigating, Paypal said I could get a refund if I sent the bulbs back to China. The hitch is that shipping is $24.50 leaving very little refund.  Is this the way Paypal usually handles their dispute resolution? Can I appeal the shipping charges? It seems unfair!

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Esteemed Advisor

Re: Paypal says I can get a refund but pay shipping back to China. Cost is 24.50 on a 36.00 item.

@Mollycoddle1 

 

Paypal buyer protection can never be a 100% coverall, so in the event of a dispute you need to bear in mind possible return trackable costs before you buy from that seller / item / country.

Paypal state this >>
PayPal is not obliged to reimburse you for any costs that you incur to comply with any of PayPal’s requests for cooperation for the purpose of resolving the problem (including, without limitation, costs that you incur to return a SNAD item to the Payment Recipient or another party as PayPal requests), although sometimes it may reimburse these costs.

Although they will compensate you for some of the cost if you have activated this at some point before you made that transaction .....
https://www.paypal.com/us/selfhelp/article/what-is-return-shipping-on-us-and-how-do-i-activate-it-fa...

You also have the option to do a chargeback via your card issuer instead of a Paypal dispute if you funded your Paypal payment via a credit card.



Advice is voluntarily given.
Kudos / Solution appreciated if I helped you.
1 REPLY 1
Esteemed Advisor

Re: Paypal says I can get a refund but pay shipping back to China. Cost is 24.50 on a 36.00 item.

@Mollycoddle1 

 

Paypal buyer protection can never be a 100% coverall, so in the event of a dispute you need to bear in mind possible return trackable costs before you buy from that seller / item / country.

Paypal state this >>
PayPal is not obliged to reimburse you for any costs that you incur to comply with any of PayPal’s requests for cooperation for the purpose of resolving the problem (including, without limitation, costs that you incur to return a SNAD item to the Payment Recipient or another party as PayPal requests), although sometimes it may reimburse these costs.

Although they will compensate you for some of the cost if you have activated this at some point before you made that transaction .....
https://www.paypal.com/us/selfhelp/article/what-is-return-shipping-on-us-and-how-do-i-activate-it-fa...

You also have the option to do a chargeback via your card issuer instead of a Paypal dispute if you funded your Paypal payment via a credit card.



Advice is voluntarily given.
Kudos / Solution appreciated if I helped you.