Hi y’all! So I have an open dispute with a seller. I provided tons of info and I was currently waiting on PayPal’s final decision. Two days ago I received an email from PP with more details and asking me to promptly reply to such email, although on the very bottom there’s a written disclaimer saying I should not reply to the email. But I did anyway, simoly following the email’s text: “ Please reply to this email within 3 calendar days and let us know if you have received this merchandise or if you have reached an agreement with your seller (such as a refund). If we don't receive a response from you, we may decide this claim in the seller's favor.” ...and of course I got an automated reply stating that I should instead access the Resolution Center and click on respond. Problem is that on the Resolution C. I can see all my previous messages/emails/etc on the Dispute ID but there’s no “Respond” option at all, I can’t seem to find a way to add a new reply to the previous ones like I was able to before, and the step-by-step diagram says I should wait for PayPal’s decision while they’re waiting for further info from the seller. So basically I can’t fulfill their request for more info on my part, such request isn’t even acknowledged in the messages list, but the email said that if I failed to reply within 3 days, they could end up ruling in the seller’s favor. I really don’t know what to do. Any help? Thanks!
