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Paypal returned funds and the ebay buyer failed to return the item.

New Community Member

Paypal returned funds and the ebay buyer failed to return the item.

An new eBay buyer claimed the item didn't work upon arrival. Specifically the flash on a camera. While the auction didn't allow returns I got a message on my phone about the request for a return. Thinking this was to allow a return and upon arrival a refund would be transacted. NOT PayPal sent the money promptly and she refuses to return the camera. How can I cancel the already processed return payment as this was fraud on the buyers part. 

1 REPLY
Moderator

Re: Paypal returned funds and the ebay buyer failed to return the item.

Hello Mike681959,

 

Welcome to the PayPal community and thank you for your post.

 

As your question is very account specific, I would advise you to contact our customer care department who can help you further. You can do this by clicking on the Contact Us link at the bottom of every PayPal page. You can also contact us via our Facebook Page or Twitter @askPayPal.

 

-Donna