Paypal resolution flaw

[drhow2]

I had a dispute that I filed with paypal for an item purchased in sept  10 2020.  It was not ever delivered.  The seller lied and said it was delivered.   Paypal believed them and settled for the seller.  They did not notify me of the decision.  So I have no goods delivered that I paid for and my paypal protection is seriously flawed. 

[kernowlass · Accepted solution]

@drhow2 

APPEAL

To submit an appeal on the dispute that was closed, PayPal asks that you obtain a detailed report from the shipper/courier (on their letterhead or some other form of official stationary) that includes the address the seller gave them for the shipment. Or one that includes a statement mentioning your address and saying the item was delivered to a different address.
Check tracking in below link to see where it went.
https://www.17track.net/en

When you have that, contact PayPal via phone (log on to your account and click Contact at the bottom of the page, however that may not be an option at the moment due to covid), or via Facebook (send a Private Message to PayPal) or via Twitter (send a Direct Message to @AskPayPal) and say you want to appeal the denial of the dispute based on the shipper saying the item was delivered to a different address. Once it's submitted (you will be provided with directions on how to do that), the dispute will be reviewed further and a determination will be made.

You also have the option to contact your card issuer if you funded your paypal payment that way and see if they will do a chargeback for you.

[drhow2]

Thank you for your help kernowlass.  Paypal was no help at all because they chose to ignore the fact that I didnt receive the item and they did not follow up on the lack of tracing for the item as well.  The following suggestion you gave to me resolved the issue:  "You also have the option to contact your card issuer if you funded your paypal payment that way and see if they will do a chargeback for you."