New to the community? Welcome! Please read our Community Rules and Guidelines
Join the live Q&A with our Community moderator team Wednesdays, 1-2pm PT (4-5pm ET) and Fridays, 4-5pm GMT. Learn more in Community Events
I just had a notification from PayPal that close a dispute that I have open to have bought an item and was shipped not as described.
I bough I soccer ball that seller told be was perfect and hold the air
When I received the ball I could not pump it because the bladder was punched or bad
The Seller accused me to have destroyed his ball and return it for re-fund
Seller did not want to believe me and escalate the dispute with Paypal.
However Paypal took a step and waiting more information from the seller and after a week close the case at seller favor.
Paypal in the whole process of investigation did not contact me for more information,
I was astonished about how Paypal protect the seller and not the buyer.
It is simple not fair that I lost big money and with a bad item.
I have no an option either of appeal .
I am frustrated
Any help or suggestion would be greatly appreciate.
©1999-2019 PayPal, Inc. All rights reserved.