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Paypal repeatedly denies Not As Described Claim

LSweet1
Contributor

Paypal repeatedly denies Not As Described Claim

I purchased clothing from a company in China.  The company advertised one thing and then send me something poorly made that was not even close.  I filed 3 not as described claim with PayPal for this item.  PayPal initially denied all 3 and then after I complained they re-opened the 3 granted the two small ones in my favor and then denied the main larger claim.  I am under the impression that they cannot get the money back from and seller which is the reason for their denial.  Is this legal for them to do this?  I will be seeking legal counsel as I believe the amount is too large for civil court.  If anyone have had a similar experience then please advise.

2 REPLIES 2
Cory3626
Contributor

Re: Paypal repeatedly denies Not As Described Claim

Okay
JohnnyNeutron
Contributor

Re: Paypal repeatedly denies Not As Described Claim

I don’t even think they investigate claims anymore,had the same issue and they never even contacted the seller of the items and gave them the money.