Paypal refund buyer but item was never sent back - amicably resolved?!
I have interesting situation here...
Case number: PP-006-908-229-828
Buyer got the vintage watch (310GBP value) from me, satisfied... all is fine. After 2-3 MONTHS he's opening the case claiming that watch is not solid gold and asking partial refund - 50% because he didn't succeed to sell item for the last 3 months?!!
- I offered full refund after he return the item back.
- I got answer email from paypal that buyer shipped item back with info:
Shipment company: Tracking number: (both blank)!!
- 3 days after that paypal refund buyer?! 'After careful consideration of the evidence....' and they marked item as 'delivered'
- I did appeal writing back that buyer didn't even sent the item back and ask what did they 'consider'? when he didn't provide tracking number?!
- answer was after 3 days:
Because the buyer has reported that the claim has been amicably resolved,
this case has been closed.
Is there any half-normal explanation here or that's just a classic theft and I should contact lawyer?