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Paypal misleading the consumer

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Paypal misleading the consumer

Now ofter covid19 The papal does not have good customer service and customer care no one is available to talk to you? and Paypal do not have a good www that customer can communicate true online service they have lack of many tools and info. and also the new scam is on the rise by many Chines co. and other as they make good pictures from the original co. and post for sale with better price and ofter customer order they do not send the item and post the fake Tracking No. and papal pay s the seller but the customer can not get back the payment and no refund no protection for the payment by Paypal? PayPal asked me to send the Box Back to China That I did not receive anything from that co.(light in the Box ) it is very dangerous  internet shopping consumer have no payment protection by Paypal