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Started a dispute because seller gave me incorrect tracking number for a product I purchased. Sent to different address in my same zip code. Verified by USPS (Paypal requested I have USPS send an Intranet Tracking document proving package wasn't addressed to me). 3rd time Paypal has denied my claim because they keep saying their system shows a package was delivered to someone in my zip code. Are they not even reading the documentation they are requesting I keep sending? So frustrated!!! What can I do to get my $4oo back???? Why isn't Paypal protecting buyers from fraudulent sellers??? Poor form, Paypal, poor form. Did any of you work through a situation like this?
UPS switched to USPS Surepost and delivered to an address with the same zip code as me. I have documentation showing the original tracking number and the address, in the same zip code, but not MY address. Ebay says the package was delivered so they denied my claim. I put in a paypal dispute and even though I uploaded the document showing it's not my address, they sided with the seller. My claim isn't as much as yours, only $80. but I feel like I'm getting the run around as well.
Filed my Product Not Received complaint uploading images of screen chats where seller admits he gave me incorrect tracking number and wouldn't give me correct ones (oh, paypal won't let me upload the new one, I'm at the dentist, so I can't give it to you, but you should receive the package today). I didn't. Paypal denied this claim stating the tracking number provided shows a package delivered somewhere in my zip code. That's all they check.
Called Paypal, first rep I spoke with confirmed they only check zip code. I sent a picture I received from the post office showing the tracking no. provided by the seller had a different address attached said she was confident Paypal would resolve my case. I guess crooks know the old "we only match the zip code" game, too.
This rep proceeded to switch my claim type to unauthorized payment - which was denied because seller gave them the same fraudulent tracking number showing a package had been delivered somewhere in my zip code. Called again and had it switched back to Product not Received and this rep stated I needed an Intranet Tracking form from the post office - my post office has been great in sending me the info. I forwarded the direct email from usps with info and uploaded per new Paypal request to do so. They said their investigators would look into it. 4 hours later I get a declined message because seller gave them the same fraudulent tracking number showing a package had been delivered to someone in my zip code!
Sounds like we have the same seller... the package I ordered wouldn't have fit in the envelope shown in the delivery either. I'm with you and will just stick with Amazon from now on. Sadly, I think many cons are on to Paypal's lack of consumer/buyer help. I'm sorry you lost out, too. No matter the dollar amount, it's terrible we've had this same experience. Boo, Paypal. We thought we could trust you. I'll keep raising it up the flagpole during the 180 day dispute period. I'll keep you posted on anything I do that helps get the situation resolved on my end. Great luck to us both!!
I am currently on a call with Paypal - again today. I have called everyday regarding my claim (keeps being denied despite providing documentation they keep requesting: proof from shipping carrier that the package that was not delivered to my address. Today Paypal rep - Justin (I have his rep number)- tells me paypal considers a package delivered if it is within 10 miles of the address it was supposed to go to. WHAT??
This is why they keep denying my claim. Am currently on hold to speak with a supervisor I'm told is named Mary.
According to the Paypal Seller Protection policy:
You [Seller] must ship the item to the shipping address on the transaction details page in your PayPal account for the transaction.
This seller did not.
The seller protection policy does not state that package must be delivered within 10 miles of the address it was supposed to go to.
Come on, Paypal!!! I have done everything you have asked!!!
Persistence is the key to resolution. I finally asked to speak to a claims manager (LEE, THANK YOU FOR YOUR HELP!) who immediately went to the claims department to show them my USPS Intranet Tracking form. I guess the 4 other reps hadn't attached it to my claim every time I reopened it. Expect to be on hold for another 30-45 minutes to speak to the claims manager and even if the initial agent that calls you back asks you what's the point in speaking to a manager, just keep requesting to. That's how my problem was solved.