Paypal hold my refund for more than one year and never my request or email, what I can do?

tracy702
Contributor
Contributor

I ordered a item on 4/6/2017 and requested a refund on 4/13/2017 because the seller do not ship me the item. I requested to cancel the transaction and ask for a refund on paypal. However, I never receive any reply or refund from Paypal. I tried to contact the seller. They said Paypal holding my money. The transaction has been more than one year. I really want my money back as soon as possible. Any one can help me? Thank you in advance. 

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2 REPLIES 2

nevadasmith
Advisor
Advisor

did you open a case in the resolution center?

can you find the payment in transaction history,what is the status?

do you know how resolution work?

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kernowlass
Esteemed Advisor
Esteemed Advisor

@nevadasmith


@nevadasmith wrote:

did you open a case in the resolution center?

can you find the payment in transaction history,what is the status?

do you know how resolution work?


Not sure that would help if the transaction was a year ago?

 

@tracy702

 

You only have 180 days to open a dispute. If you didn't escalate to a claim then it would 'time out' and be closed without resolution.


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