Paypal don't refund my money

[suburian]

Recently someone made a transaction from my account without noticing it. After i noticed that i change password and put two factor authentication but paypal refuse i give back my money! They say that no unauthorised transaction happen! Don't they check the ip address? Someone tranfered to himself money illegaly from my account and they find everything fine. The email of the thief is <removed>.

[PayPal_Olivia]

Hi @‎suburian,

I'm sorry to hear that there was an unauthorized charge in your account. Is it possible that someone in your household conducted the transaction through your account? Is it possible that your network or computer itself was compromised?

If you believe the review was incorrect, please feel free to reach out to customer service for a second look.

To contact customer service, please click Contact at the bottom of the PayPal website for available options, or reach out by PM on Facebook or DM on Twitter.

I hope this helps!

Olivia