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Paypal denied my unauthorised transaction claim for a scam transaction

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beebear77
Contributor

Paypal denied my unauthorised transaction claim for a scam transaction

Paypal denied my claim when I lodged a unauthorised transaction claim - there's a transaction on my account that when i googled the name it came up as a scam - I have no idea what the "item" is that I supposedly bought and I have nothing to find out - no emails saying I purchased anything. There's a shipping number but the link doesn't work. It was back on 3rd September so I don't know what this "item" is that I supposedly bought nor do I have it. But I now can't open any more claims on this transaction its absolute crap so much for Paypals so called "buyer protection"!!

Just got an email back from the "help desk" it wasn't even read by a person I got a robot reply. Load of bull.

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PayPal_JonK
Moderator

Re: Paypal denied my unauthorised transaction claim for a scam transaction

Paypal denied my claim when I lodged a unauthorised transaction claim - there's a transaction on my account that when i googled the name it came up as a scam - I have no idea what the "item" is that I supposedly bought and I have nothing to find out - no emails saying I purchased anything. There's a shipping number but the link doesn't work. It was back on 3rd September so I don't know what this "item" is that I supposedly bought nor do I have it. But I now can't open any more claims on this transaction its absolute crap so much for Paypals so called "buyer protection"!!

Just got an email back from the "help desk" it wasn't even read by a person I got a robot reply. Load of bull.

 

Hello @beebear777, thank you for reaching out for assistance on our Community Forums! 

 

Also, thank you @sharpiemarker for providing what options our buyers may have in the dispute process. While you may have the ability to file a chargeback if you use your card, we would like an opportunity for our Disputes and Claims specialists to look into this for you if you have any additional information which we haven't reviewed or if there's been a mistake in processing the case.

 

Here's a link with information on how to contact our Customer Service directly. Please scroll to the very bottom, select Call Us, and then select "Log In" or "Call us as a guest". You can also contact them directly through email, Facebook and Twitter.

 

I hope we're able to find an amicable resolution to your case! Thank you again and have a wonderful day!!

 

-Jon


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76 REPLIES 76
sharpiemarker
Esteemed Advisor

Re: Paypal denied my unauthorised transaction claim for a scam transaction


@beebear77 wrote:

Paypal denied my claim when I lodged a unauthorised transaction claim - there's a transaction on my account that when i googled the name it came up as a scam - I have no idea what the "item" is that I supposedly bought and I have nothing to find out - no emails saying I purchased anything. There's a shipping number but the link doesn't work. It was back on 3rd September so I don't know what this "item" is that I supposedly bought nor do I have it. But I now can't open any more claims on this transaction its absolute crap so much for Paypals so called "buyer protection"!!

Just got an email back from the "help desk" it wasn't even read by a person I got a robot reply. Load of bull.


If the transaction was funded with a card, then file a chargeback with card issuer.


Kudos & Solved are greatly appreciated. 🙂
beebear77
Contributor

Re: Paypal denied my unauthorised transaction claim for a scam transaction

The transaction was made through Paypal therefore it is Paypals problem not my card issuers.

GlassPuppy
Contributor

Re: Paypal denied my unauthorised transaction claim for a scam transaction

Yeah I agree with above, you need to file a chargeback with your credit card company.

Shabzzz1
Contributor

Re: Paypal denied my unauthorised transaction claim for a scam transaction

Are you guaranteed to get your money back with a chargeback?

Harvey24
Contributor

Re: Paypal denied my unauthorised transaction claim for a scam transaction

My case was very similar to beebear77, I was charged for an unauthorised transaction, I have no idea what the item was or where it was delivered to,it looks like it was some sort of cd key, therefore I assume it was meant to have been emailed.

I explained this to Paypal.

My claim was denied with no explanation other than there was no unauthorised transaction!!!

Is it that easy to get scammed through Paypal accounts?

My biggest concern is that this is a very serious breach of security which was not taken seriously by Paypal.

i have tried contacting them to appeal, but it appears that closed means closed!

If there is another way of getting my money back please let me know, (not sure about chargeback, the card used was changed from my primary card which was a credit card, to my cashline which is not.

Not very impressed with Paypal, doubt very much I will ever use them again!

Harvey24
Contributor

Re: Paypal denied my unauthorised transaction claim for a scam transaction

Tried to appeal again through message function, it was immediately declined!!!

Absolutely ridiculous that this can happen, not just to me but to many others.

I don`t really understand how Paypal get away with this. I`m amazed that there seems to be no real concern with the security of individuals accounts, and that when concerns are raised, they are completely disregarded in favour of the company that received the unauthorised payment.

In essence, Paypal are effectively saying  I`m lying, giving no reasons as to how their investigation lead them to that conclusion, even after I had requested the information that had determined their decision.

I`m absolutely disgusted that this can happen so easily.

Why are Paypal not being held to account?

Safe to say that shortly I will be an ex Paypal customer and will no longer have any further dealings with them.

PayPal_Brooke
Moderator

Re: Paypal denied my unauthorised transaction claim for a scam transaction

Hi @Harvey24

 

I am sorry to hear that you are having issues with a claim that was filed. I can understand how that can be frustrating. To receive further assistance with this, please give our customer service a call

 

Enjoy the rest of your day.

 

Thanks, 

Brooke

Razorbeam
Contributor

Re: Paypal denied my unauthorised transaction claim for a scam transaction

The same thing that happened to you, also has happened to me - and I have a lot of friends who use Paypal. 

 

I'm informing my friends to CANCEL PAYPAL and find another more trustworthy company that doesn't VICTIMIZE people who filed honest disputes!!  This is outrageous how they just automatically CLOSE a dispute even after having my taken a chunk of my day waiting to get 1 operator, and getting a loaded script from them that my case will be appropriately handled - and still getting a DENIED claim.

 

Cancel Paypal - there has to be other Payment Providers that work better than this garbage treatment.

Candy123999
Contributor

Re: Paypal denied my unauthorised transaction claim for a scam transaction

I have the same problem! NINE unauthorized transactions and their only bull crap excuse was “this transaction was consistent with your PayPal payment history”