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Paypal denied claim for a Depop scam transaction

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New Community Member

Paypal denied claim for a Depop scam transaction

I purchased a $100+ item on Depop the other day. I was given a fake tracking number (it says it was delivered in less than a day). Nothing arrived at my house! The seller then deleted the listings along with his account. I immediately knew to file a claim with Paypal. I was told to first contact the seller, so I sent a message and provided screenshots of all my messages and him deleting his account. Later, I received an email saying that the seller replied, but when I clicked the link, it told me I could no longer view it? I also received an email telling me "[person] has escalated this problem to a claim. Based on the information we have, we’ll have to deny your case."

 

Is there anything else I can do?? I was SCAMMED and I don't see how Paypal could side with him. Please help!

2 REPLIES 2
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Moderator

Re: Paypal denied claim for a Depop scam transaction

Hi @lordboop,

 

I'm sorry to hear that the case was closed. Did the transaction list the item as digital/intangible? If the transaction did not specify a mailing address, it was likely set up as a digital item. If the seller delivered it electronically and showed that it was sent to you, that would cause the case to be found in the seller's favor. 

 

If you review the details of the transaction and it says that the item was supposed to be delivered to your mailing address, please contact customer service to request an appeal of the case decision.

 

To contact customer service, please click Contact at the bottom of the PayPal website for available options, or reach out by PM on Facebook or DM on Twitter.

 

I hope this helps!

 

Olivia

 

If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution.
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New Community Member

Re: Paypal denied claim for a Depop scam transaction

THE EXACT SAME THING HAPPENED TO ME!!!!! What do we do? I feel like I have been robbed.