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Paypal closed dispute prematurely... recourse?

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Contributor

Paypal closed dispute prematurely... recourse?

I made a purchase the end of July from what I thought was a well known corporation in the US... Kitchenaid.  However, when the paypal payment went through, I could see it went to a company in Asia completely unrelated to the US corporation.  I immediately asked to have the payment revoked but it was denied by paypal so I just figured I'd wait and see what I thought of the obviously bootlegged product when I received it.  It is now November and I still have not received my toaster.  I seem to have no recourse with paypal.  Paypal sees only black and white... there are no shades of gray.  I'm very disgusted!

3 REPLIES 3
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Esteemed Advisor

Re: Paypal closed dispute prematurely... recourse?

@Cookie1949 

 

Another of these?

 

Chinese Web Sites or on Social Media ads easy to spot (once you know the below signs) so buyer beware.

1. No return address on the returns policy............thats because the site will look as if its in your country (where they despatch goods from) BUT they will ask for returns to go back to China (returns depot) at a shipping cost nearly always more than the item is worth.
2. No contact telephone number............if you click on contact the most you will get is webmail or an email address.
3. No company address information.
4. Great looking items at bargain prices that turn out to be tat.

Did you actually open a paypal dispute? Which one did you open? Did it close and if so what was the reason?


Advice is voluntary.
Kudos / Solution appreciated.
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Contributor

Re: Paypal closed dispute prematurely... recourse?

Thank you... The dispute I filed was "unauthorized" which was not accurate but I could not find any other way to file.  I did a detailed explanation of what happened which I don't believe anyone read.  I have been very dissatisfied with the resolution center because I feel like I'm writing notes on a wall that everyone walks by and ignores.

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Esteemed Advisor

Re: Paypal closed dispute prematurely... recourse?

@Cookie1949 

 

A dispute for an unauthorised transaction is telling paypal that your account was hacked and used without your consent to make that transaction.
Paypal would check IP addresses and devices and close the dispute if it was you that made the transaction.

You are only allowed 1 dispute per transaction so the only way you can get a second dispute opened is to contact Paypal (when and if you can) and see if they will open a second dispute for you.
They may decline citing policies but if you say you made a mistake then they might open a second dispute for you.

If not then if you funded your paypal payment via a credit card then consider contacting your card issuer and see if they will help you with a chargeback?


Advice is voluntary.
Kudos / Solution appreciated.