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My case was denied like in less than a minute for a transaction with a seller on ebay that scammed me. I did not receive the item. How can I be denied of getting back my money? what happened to buyer protection? I provided tracking information that proved my story and even offered to show screenshots of the conversation between me and the seller.
Are you buyer or seller? Are you returning something so you had to provide a tracking number? And tracking status has to show delivered too in order to get a refund.
Is this a PayPal dispute or eBay dispute?
With PayPal, they want tracking info that show "delivered" whether seller (sending something) or buyer (returning something) anything else is just you said, they said. PayPal can't know how is telling the truth, photos/convos can be edited.
PayPal may still rule against you even if tracking info seller provided shows delivered and you did not receive your item.
If tracking info is fake, you'll need to get official documentation from the post office/courier and appeal the case.
i was a buyer. I purchased a shoes for $70.... it was shipped the following day. my ebay account got suspended the following day for one of my listings ...Then I did not receive the package from the seller.It shows package intercepted when i check the tracking number. When i contact buyer he says ebay has the money and not him, foolish of him i thought....ebay refused to help me because my account is suspended indefinately.....paypal deny my case less than a minute when i opened a dispute giving details of everything.....the tracking number is 9405508205497307556800 USPS see for yourself if you dont believe me
Its not that I don't believe you. This is user to user forums and no one has access to others' account to know the whole story like PayPal customer service can as a opposed to a bot who only looks for delivered status regardless of circumstances. You never said the shipment was returned, just said you didn't receive it and that could mean it was delivered and stolen off your premises which PayPal may still rule against you.
Contact customer service, if you can get through, to get your case reviewed:
Call early, during business hours, west coast time to try to get a US rep.
Or contact via social media:
Facebook (US): https://www.facebook.com/PayPal/
Facebook (Worldwide): https://www.facebook.com/paypal
Twitter (US): @AskPayPal
@sharpiemarker Thanks for caring and advising me. I just contacted them on facebook and I'll contact my bank as a last resort in the morning. I will let you know the outcome. Thanks alot, I really appreciate it . You gave me more help than paypal or ebay ever did .
You're welcome. Happy to advise.
All the best,