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Paypal **bleep** me, anything I can do?

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Member

Paypal **bleep** me, anything I can do?

I filed a dispute because the seller sent the items to the wrong address, admitted that they sent it to the wrong address in an email, but claim its not their fault they sent it to the wrong address, in a different email and won't refund me or send out the items to the correct address, and paypal sided WITH THE SELLER, who admitted i didnt get what i payed for!

All the seller did was send paypal the same incorrect tracking number for the items THEY SENT to the wrong address and paypal is like "Nah mate, says it was delivered" even after i forwarded the email where they admit that tracking number belongs to a parcel that wasn't delivered to me.

Is there anything else i can do to get my money back?

1 REPLY 1
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Esteemed Advisor

Re: Paypal **bleep** me, anything I can do?

@Viag 


APPEAL

To submit an appeal on the dispute that was closed, PayPal asks that you obtain a detailed report from the shipper/courier (on their letterhead or some other form of official stationary) that includes the address the seller gave them for the shipment. Or one that includes a statement mentioning your address and saying the item was delivered to a different address.
Check tracking in below link to see where it went.
https://www.17track.net/en

When you have that, contact PayPal via phone (log on to your account and click Contact at the bottom of the page, however that may not be an option at the moment due to covid), or via Facebook (send a Private Message to PayPal) or via Twitter (send a Direct Message to @AskPayPal) and say you want to appeal the denial of the dispute based on the shipper saying the item was delivered to a different address. Once it's submitted (you will be provided with directions on how to do that), the dispute will be reviewed further and a determination will be made.

You also have the option to contact your card issuer if you funded your paypal payment that way and see if they will do a chargeback for you.


Advice is voluntary.
Kudos / Solution appreciated.