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Paypal banned my account saying it was made when I was underaged but it's not.

New Community Member

Paypal banned my account saying it was made when I was underaged but it's not.

Paypal emailed me this:

 

"We've reviewed the documents you submitted and determined that you were under 18 years old when you opened your PayPal account. You must be at least 18 years old to sign up for a PayPal account. From now on, you can't send or receive money with this account. "

 

I'm 25 years old and I made this account 3 years ago when I was 23 so I don't know what nonsense they're talking about. They just banned my account like that. Can't contact customer support and I don't see anything on the FAQs about it. Anyone know what to do?

1 REPLY 1
Esteemed Advisor

Re: Paypal banned my account saying it was made when I was underaged but it's not.

@NatsukiJiro 

 

Seems they can't add either then doesn't it.

 

Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages...

1. Paypal phones are slowly re-opening and increasing in numbers (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.


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