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Ordered the item from a facebook ad. Paid with Paypal. Later on I found out that the seller fooled many buyers like me and sent the item which looked nothing like the item he was advertising, and of a lot less value. I tried to cancel my order but one of the seller's e-mails was non existent, or on the other (provided by paypal) he did not reply to my emails. After some time I also received the item that was nothing like the one advertised and of maximum third of the value I paid. I opened a dispute in the Paypal resolution center.
Now Paypal is asking me to return the item to the seller at my own cost to China to receive the refund!! The cost of returning the item from my country to China is more than the refund value, and a lot more than the item is actually worth!!! Paypal gives me only two options to respond to this claim. One is to cancel the claim and the other is to return the item and provide tracking number.
Since this seller is obviously committing fraud in this elaborate scheme, he is counting not sending the item back, and Paypal is of no help, and is obviously on the side of the seller for who they must have numerous complaints. Plus the seller has provided the address to return the item in Chinese!!! No one here can read Chinese and the post office does not know exactly where to send it! In any case I am loosing money for sure, whether I return the item at my own cost or don't return the item and don't get the refund.
Is there any chance I can get my refund without returning the item? I am prepared to provide any evidence that the seller is a fraud and that the item he sent me has nothing to do with the item he advertised.
I fell for the tent scam .I tried filing for a refund on PAYPAL and their site wont respond. paypal used to stand behind their buyers. will think again before using paypal .
Same here. PayPal seems to be skipping scam investigations and making them all simple 'return-the item-and-get-your-full-refund' cases. I am hearing cases that are obviously scams are not taken seriously and we, the PayPal users, ended up with a loss. eBay on the other hand offers better route for victims to submit more information before a decision is made. Since I opened the case I see no way to upload screens of the web store with false advertisement (now someone has removed that web page and isn't accessible) or photos of the actual item I received. Asking for the link to the web store obviously wouldn't have helped them figure out this was a scam instead of a 'simple mistake shipping the wrong item'.
Clicking through their Help pages always ends up in the same first page listing the high-level topics.
PayPal Resolution Center is intentionally designed to be of no value to people dealing with scams. When I clicked 'Pay with PayPal' I always see that '...your purchase is protected by PayPal...". That by itself seems to be false advertisement as well.
My issue is the same. I am hoping that I will receive some resolution. My item came from India, not working and Paypal has stated that they will refund my purchase price when I send them a tracking number. Shipping is more than the cost of the item. Since my item is more expensive, (+400.00), they will not refund the money until the item is returned. They will contact the seller and ask for a shipping return label so that I can return the item. I will post after I hear back from Paypal representative.
Having a similar problem, this company WowThingsNow.com sold me games shipped from Merced, CA, both crushed and stuffed into a padded envelope. The games are unusable, yet now to get a refund I have to ship them back to Vietnam? They acted in bad faith, do I have to call PayPal to get this resolved?