Hi. My paypal was hacked and money stolen but Paypal won't refund the money? I find that odd. I literally contacted them as my account was being hacked, it was obvious it was hacked as the person tried to buy several orders which did not go through for roughly $400 AND they tried to move $5k from my bank to paypal so they could steal it. I still have a process pending trying to steal money which just wasn't/isn't there to steal. I asked for help, they couldn't halt the processing transaction, said I had to wait til it was processed, which resulted in my money being gone and they never returned it. (probably because what was ordered was shipped and stores don't like to return money after shipping.) The chat feature just said I had to change my passwords and not trust suspicious emails. (Which I know!!) Paypal is supposed to be secure, yet they (the hackers) got my password twice. Once just after I had changed it!!! Can I appeal their decision to not refund my money? They literally closed my case and didn't tell me, and didn't tell me why. Why don't they have a button to push which cancels a transaction, or better yet a person on the other end of customer service to halt it for you. They used to have that, back in 2007 I had a suspicious charge and called them, they returned the money post haste. That is why I trusted them. Now you can't do that? You just get a chat machine and it doesn't help at all.
Furthermore, I have the address the person who stole my money used to ship their package too. It was on the order. It's nearby! I could walk there. I'm thinking of contacting the police. Do you recommend I do this? I already called the NYPD general information number and they gave me another number for a Financial Department which handles this sort of stuff.
If Paypal doesn't resolve this I am closing my account. I am afraid to use paypal anymore. (Or any online bank.)
