Paypal Resolution Center seriously flawed
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I ordered something and didn't get what I ordered. All I get are offers for partial refunds. I have just found out that if I send the item back to China and wait for it to get there, I will get a full refund. Seriously. I am supposed to pay to ship this to China. I can apply to get the shipping costs refunded. I wonder when that will happen. Customer Service phone number hangs up on you. I tried to cancel my Paypal account and cannot do it without - you guessed it - contacting Customer Service. Paypal has no customer service. It's just a big huge joke.
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The same problem occurred to me because I never got what I ordered and paid for. PayPal must be getting a "kickback" because regardless of what I do, there's no way to get my money back and I am pretty sure these Chinese crooks still have their PayPal accounts! It is difficult to believe that PayPal isn't totally involved and complicit in this Chinese scam. Claiming that the fault was mine when I never received what I ordered. The PayPal resolution center is a joke and there's no way to contact a human being, their legal department, or any of their senior leadership! It's like they are in bed with the scammers because regardless of the outcome, they, PayPal get paid and the buyer gets **bleep**.
PayPal wrote: "We received the case(s) you filed on June 30, 2020.
We have reviewed this transaction(s) and are denying your case(s). This decision was made because we did not receive valid proof or tracking that you returned the merchandise. We're sorry for any problems you may have experienced with the transaction(s).
What irritates me is that I DID submit the tracking number on 8-28 per the resolution instructions. Unfortunately, I authorized my PayPal Balance rather than the PayPal Credit. I won't make that mistake again!!
Transaction information:
Dispute Case ID: PP-D-74005861
Transaction Amount: $47.15 USD
Dispute Amount: $47.15 USD
Transaction ID: 1SX04619SD272591H
Transaction Date: June 14, 2020
I want my $47.15 returned and I don't care how they do it!!
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Thank you for reaching out! I urge you to write to the CEO and CFO. I cannot put in their email addresses because it says it's not permitted. One is jrainey, the other is dan.schulman. Add <removed>. It's not about the money - in my case $54.90 - as much as the fundamental unfairness of their policies. I tried to cancel my Paypal account, but I cannot do it without contacting customer service. I will never use them again... and I have been a member since 2000.
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Agree! I ordered from a seller in CA and they gave me a shipping number that indicated the product was shipped and received 21 days before I even ordered it. Paypal ruled in their favor. I received nothing, but Paypal made sure they got my money!
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Thank you for reaching out! You are correct in your assessment. I urge you to write to the CEO and CFO. I cannot put in their email addresses because it says it's not permitted. One is jrainey, the other is dan.schulman. Add @ and paypal.com. It's not about the money as much as the fundamental unfairness of their policies. I tried to cancel my Paypal account, but I cannot do it without contacting customer service. I will never use them again... and I have been a member since 2000.
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This is absolutely frustrating! None of the senior staff can be reached and there doesn't appear to be any "human beings" available to speak to, just their sickening recordings that continuously loop into itself. I understand the issues related to slower response being blamed on Covid because PayPal certainly seems to be "milking" this one ... to include their senior staff!!
I never received what I ordered and paid for, regrettably using my PayPal balance (I doubt I'll make that mistake again). PayPal must be getting a handsome "kickback" because regardless of what I do, there appears to be no way to get my money back and I am pretty sure these Chinese crooks still have their PayPal accounts! It is difficult to believe that PayPal isn't totally involved and complicit in this Chinese shipping scam. Claiming that the fault was mine when I never received what I ordered to begin with. Currently, the PayPal resolution center is a real joke as there's no way to contact a human being, the legal department, or any of their senior leadership! It's like PayPal is in bed with the scammers because regardless of the outcome, they, PayPal get paid and the buyer gets **bleep**.
PayPal wrote: "We received the case(s) you filed on June 30, 2020.
We have reviewed this transaction(s) and are denying your case(s). This decision was made because we did not receive valid proof or tracking that you returned the merchandise. We're sorry for any problems you may have experienced with the transaction(s).
What irritates me is that I DID submit the USPS tracking number (9500116298170241667375) on 8-28-2020, delivered 8-31-2020 per the PayPal resolution instructions. Regrettably, I authorized the purchase using my PayPal Balance rather than the PayPal Credit. I won't make that mistake again!!
Transaction information:
Dispute Case ID: PP-D-74005861
Transaction Amount: $47.15 USD
Dispute Amount: $47.15 USD
Transaction ID: 1SX04619SD272591H
Transaction Date: June 14, 2020
I want my $47.15 returned and I don't care how it's done!!
James <removed>
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