I had a dispute with someone with whom I bought goods from. At first the package didn't arrive, and then it arrived once I started a dispute. The dispute was closed, however on inspection only half of the paid contents arrived and the seller is now ignoring my messages and will not send the rest of the contents - the most expensive part.
I cannot reopen the dispute, so what are my options?
I really feel PayPal needs to better protect customers in specific incidences like this...
PAYPAL won't allow me to open a transaction dispute because the transaction is not showing so I just go round in an ever decreasing circle. they send pages and pages of text that doesn't provide any help.
Thank you for contacting the PayPal Community Forum and welcome as a new member!
It is possible to re-open the case as item significatnyl not as described. Please contact our Customer Support team to do this, you can locate the telephone number by clicking on "Help and Contact"->"Call Us" at the bottom of any PayPal page.
