Paypal Community, Please assist me.

[Ckwong]

Upon purchase of the item, I have paid immediately via Paypal and in good faith. However, I am not able to receive the item, despite the tracking says it has been signed and delivered. I am aware that the tracking number the seller provided DO NOT contain any info about my address, nor the final destination of the good. 

Chances are that the seller simply shipped it to his friend/family, claimed that the good has arrived, and cheated on me.

Here comes the fun part. Paypal denied my request - "This decision was made because we received shipment tracking from the merchant confirming that the merchandise was delivered." This is beyond ridiculous. They are making this decision based on a tracking code without my address on it. Seriously, Paypal?

Here is the link Paypal provided to me for "Proof" - <removed>

That is very interesting. It clearly states that the destination is UNKNOWN. 

Any suggestions, Paypal community?

[kernowlass]

@Ckwong 

APPEAL

To submit an appeal on the dispute that was closed, PayPal asks that you obtain a detailed report from the shipper/courier (on their letterhead or some other form of official stationary) that includes the address the seller gave them for the shipment. Or one that includes a statement mentioning your address and saying the item was delivered to a different address.
Check tracking in below link to see where it went.
https://www.17track.net/en

When you have that, contact PayPal via phone (log on to your account and click Contact at the bottom of the page, however that may not be an option at the moment due to covid), or via Facebook (send a Private Message to PayPal) or via Twitter (send a Direct Message to @AskPayPal) and say you want to appeal the denial of the dispute based on the shipper saying the item was delivered to a different address. Once it's submitted (you will be provided with directions on how to do that), the dispute will be reviewed further and a determination will be made.

You also have the option to contact your card issuer if you funded your paypal payment that way and see if they will do a chargeback for you.