Paypal Closing a Dispute while an item i paid for hasn't been sent

ThePassenger
Contributor
Contributor

I ordered computer components on a website, and the most expensive item wasn't send by the seller (426.90€ in a 1700+€ order).

I contacted the seller, then after 3 days without any answer i went to Paypal's Resolution Center. After another 2 days without any news i opened a claim. The day after i finally got a response from my seller saying they had found the issue and were going to either sent the missing product or give me a refound.

None of those have happened yet and still Paypal is closing the Claim.

This is a lot of money i can't afford to lose and i'd like to know what kind of actions i can take to get it back, since i even got a writen proof that the seller acknowledged his mistake.

Should i sue Paypal with my seller? Is there a chance Paypal will reopen the claim?

 

Thanks for your answers.

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