Payment

[Pepebell79]

Ciao,

I paid via PayPal for a product on November 21 - never got a confirmation email - but the charge is on my statement. 

Needless to say that I also did not receive the product I ordered yet... what do you suggest I should do?

Petra

[sharpiemarker]

@Pepebell79 

If the charge is posted as complete, go to the transaction in your PayPal account activity, click it, then click "Report a problem" to file an Item Not Received dispute.

Should there be no transaction listing in your PayPal account, look in your email for the PayPal receipt for the receipt ID number to call PayPal with.

If no PayPal receipt, dispute it through your financial institution.

To contact customer service for assistance:

Log on, click HELP on top menu, scroll down to click CONTACT US, and then scroll down to click CALL US or other available options.

Or contacting via social media:

Facebook: https://www.facebook.com/paypal

Twitter: @AskPayPal