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Payment

Contributor

Payment

I paid money for travel insurance through PayPal the first time they told me it was declined and didn’t work so I paid again via PayPal but using my credit card this time instead of bank acct via PayPal. This went through. But the payment has come out of my bank acct twice. The insurance company only received my second payment so where has the first one gone? Should it appear back in my PayPal?
3 REPLIES 3
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Esteemed Advisor

Re: Payment

@Susanh51 


What does it say next to the transaction in your Paypal account?

1. Pending / Unclaimed.
2. Pending / Unclaimed with a cancel option.
3. Completed / Sent.
4. Pending / Uncleared.
5. Pending awaiting authorisation.


Advice is voluntarily given.
Kudos / Solution appreciated if I helped you.
Contributor

Re: Payment

There is only the payment that went through showing up in PayPal.that is completed. but the same amount shows up twice In my bank acct this says the amount and a transaction number and then states PayPal
Esteemed Advisor

Re: Payment

@Susanh51 

 

https://www.paypal.com/au/smarthelp/article/how-do-i-report-a-billing-issue-faq3421?app=searchAutoCo...


Advice is voluntarily given.
Kudos / Solution appreciated if I helped you.