Payment resolution centre

[gab27]

I have started a "have not not received item case" in the resolution centre. I also in contact with the seller and he does not have the item and agreed to refund. he tells me that because there is a case started payment is suspended and he cant activate refund. however, on my screen it shows "pending seller's response". 

What should I do? Seller has agreed to refund but paypal does not allow seller to refund money to me? 

[kernowlass · Accepted solution]

@gab27 

If you had to close a case to get a refund then it would be pointless opening one.
NEVER close a dispute / claim until you have a refund.
If the seller issued a refund then that would close the dispute automatically.
If he doesn't escalate to a claim.
Do not close it or he can ignore you and you can't open a second dispute OR re-open a closed one.

[gab27]

thank you I kept it open and finally it has been closed by PayPal and refund is on its way ! Thanks for your reply !