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Payment reflected on credit card bill but doesnt reflect on paypal account

Contributor

Payment reflected on credit card bill but doesnt reflect on paypal account

I made a purchase on Ebay through paypal. i am now having to create a dispute on Ebay because of unreceived order. when log in to Paypal to do the dispute, the purchase isnt reflected on paypal but i was already charged on my credit card with the indication as paypal 

 

please help

1 REPLY 1
Esteemed Advisor

Re: Payment reflected on credit card bill but doesnt reflect on paypal account

@woody888 

 

If you bought something online with a debit or credit card and did NOT log into your Paypal account then of course it won't show on that Paypal account because you bought as a 'guest buyer'.
However your seller may have processed that payment using their Paypal 'card reader' and so Paypal would show on your bank or card statement.

If that is not the case then contact customer services AND your card issuer to query the transactions.

If you need to open a dispute for a 'guest buyer' transaction then you can.......

1. Phone Paypal customer services and see if they will open one for you (difficult at the moment due to covid)
OR
2. Contact your card issuer for a chargeback.



Advice is voluntary.
Kudos / Solution appreciated.