Payment received from Fiverr to but PayPal balance is not shown in my account
I have initiated a withdrawal from Fiverr to my PayPal. I have received an email from PayPal saying that fiverr.com has sent the money and also a message saying "Before we can deposit the funds, we need a bit more information about your recent transactions and account. To provide that go to resolution center"
I use a personal account. I have linked my debit card and my bank account to PayPal. As per the instructions i went to the resolution center but found nothing. It's been 8 days since I initiated the withdrawal. The customer care was of no help and sent only automatic answers which was to read FAQs.
can anyone provide any assistance or answers to this issue I'm facing?