Payment pending... and gone though twice

Carla1981
Contributor
Contributor

I tried making a payment for Videly but the page just reloaded so I clicked submit again and the same thing happened. I have now gone to my account and both payments are there but they say pending.. I have not been given access to the product.. What is going on with paypal.. And what do I do now. I need to process the payment in real time to get access and I seem to have already paid twice!

Login to Me Too
1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@Carla1981 

 

 If its pending awaiting authorisation to a company then you ask the company to cancel your order and not to capture the pending payment...then again it will time out 30 days post payment.


Advice is voluntary.
Kudos / Solution appreciated.
Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.