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Payment made for online purchase but did not received order confirmation and no reply from seller

davidp1333
Contributor

Payment made for online purchase but did not received order confirmation and no reply from seller

Hi, advice needed. I have ordered an item online and payment made by credit card. I have received an email notification with a receipt number from PayPal Int since Apr30, 2021. However, I have not received any order confirmation nor delivery status from the seller, despite emails sent to their customer service. What can I do?

2 REPLIES 2
kernowlass
Esteemed Advisor

Re: Payment made for online purchase but did not received order confirmation and no reply from selle

@davidp1333 


You don't have Paypal buyer protection cover as a guest buyer but you can contact customer services and they may be able to assist you by reaching out to the seller for you.
So If you need help for a guest buyer transaction then you can;

1. Phone Paypal customer services and see if they will help you.
OR
2. Contact your card issuer for a chargeback.



Advice is voluntary.
Kudos / Solution appreciated.
davidp1333
Contributor

Re: Payment made for online purchase but did not received order confirmation and no reply from selle

Thank you very much for your advice.